Rhino Equipment Corp.

Download the Rhino Support Policy Document in PDF Format

Our sales team is dedicated to giving you the best price for the best hardware on the market. Every Rhino we sell is a complete system, no strings attached. We take pride in helping our customers get the job done right the first time.

Here at Rhino Equipment we believe in providing you with the right solution the first time. Please contact our support team with any pre-purchase questions, we love to answer those questions you were always afraid to ask. The world of telephony can be a complicated place and we want you to buy with confidence.

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Contacting Rhino

Self Help

Contacting Rhino Technical Support

There are three methods to obtaining support from Rhino Equipment Corp.

1) Use our Web-Based Support System

2) Send us an email. Be sure to send us as much information as you can (see below on" information we need")

Support Email: click here to reveal the e-mail address (SPAM killer)

3) Call us. Please also be ready with the items listed under "information we need" below.

Direct Technical Support Hotline: 480-621-4002,
or 877-RHINO-T1, Option 2 (Mon-Fri, 8AM-5PM, Arizona time)

Information We Need to Support You Best

When contacting support, either by email or phone, please have the following information for the fastest and best response:

1) Rhino product

2) Telephony topology, environment

3) Any customization or updates that you have performed

4) Send us any configuration files

5) If you need for us to make configuration changes, a working SSH connection is required.

Contacting Rhino Sales

For all questions about Rhino products please contact us at: 877.RHINO-T1 (877-744-6681) Option 1, or email our sales staff at sales@rhinoequipment.com

Self Help Links

These are some of the same links that we use ourselves when troubleshooting issues..

Rhino Equipment Knowledge Base

Rhino Equipment BLOG

www.voip-info.org - All things Asterisk, a very complete wiki that we use everyday!

The Asterisk Book - 2nd Edition - this is the newest revision in PDF format, for free, of a very complete discussion on Asterisk. This book is authored by Jim Van Meggelen, Jared Smith, and Leif Madsen, three leading technical sources in the Asterisk community.

Forums